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PLEASE READ AND AGREE OUR TERM BEFORE YOUR PURCHASE


If you have any question or need customized products, please feel free to contact us.

KSD KAOSUN INDUSTRIAL CO., LTD.
Add : 2F, NO. 5, JONE SHIN STREET, SHU LIN DIST., NEW TAIPEI CITY, TAIWAN.
Tel : +886-2-26880250
Fax : +886-2-26883893
E-mail: sales@ksd.com.tw

Shipping and Handling


Domestic Shipping (Taiwan) : Your order will arrive within 3 business days when shipping to Taiwan in normal case. For special order, we will contact you first.
International Shipping (outside of Taiwan) : Your order will be shipped within 7-11 business days based on the economic way of Taiwan’s post office. For special order, we will contact you first.

Warranty


The Warranty Period for our products purchased from KSD is 2 years from the date of purchase. During the Warranty Period, we will repair or replace, at no charge, products or parts of a product that proves defective because of improper material or workmanship, under normal use and maintenance. This Limited Warranty does not cover any problem that is caused by conditions, malfunctions or damage not resulting from defects in material or workmanship. To obtain warranty service, you must first contact us to determine the problem and the most appropriate solution for you.

Overseas Shopping


Custom and Tax
For the possible documents and custom duty, please verify with your local customhouse. KSD does not response for the charge and the related documents; if you successfully place an order, it equates that you have agreed on the charge and application documents needed. If the products is returned to KSD due to custom issue, KSD will deduct the delivery fee (including the send-out and return) from your refund.

Return/Exchange Policy


Return any item(s) purchased online, within 30 days from receiving your order. Please E-mail to us first. Pack the item(s) into the original packaging with the original state and paste the return address sticker provided below onto your parcel. Post the item(s) to us via your choosed shipment method.

Refund


You may choose to be refunded via store credit or via your original payment method. Refund will be based on the merchandise value on your invoice, excluding shipping and handling charges from your initial order. For returns due to wrong item(s) sent or defective item(s), shipping and handling charges from your initial order will be refunded. Please allow 14 days after your return has been approved for your refund to be processed. Duties and taxes are the responsibility of the shipper when returning any item(s). All item(s) entering a foreign country are subject to customs inspection and assessment of the duties and taxes in accordance with that country's national laws which KSD is unable to determine. We will make the refund once we receive the return items. However, the delivery fee is your own expense. The refund time of Paypal is 7~10 weekdays, for details please check with Paypal.